We include (almost) all the possible questions you might have, and here we try our best to cover. Please drop us an email or simply whatsapp us if there’s anything you still want to know.
可選擇：7-11. 全家 超取 ＆ 郵局宅配。
We will be sending out your orders from TAIWAN, and deliver to the countries:
To TAIWAN: 2.5 EUR ($60NTD), Free Shipping over 40EUR ($1200 NTD) ; To US, CANADA, AUSTRALIA & NEW ZEALAND: 20EUR, Free Shipping over 40EUR; To Europe, UK: 15 EUR, Free Shipping over 65EUR
The customs clearance in some countries are more strict than others if your parcel is seized at your destination customs. Unfortunately, we are not liable for this incurred fee.
It normally takes 3-7 days to the Europe (like Germany and the UK), 5-10 days to Australia, New Zealand and the west coast of the USA.
In the case that the product is received and is broken please contact us straight away at email@example.com or whatsapp us so that we can help you. As tea is regulated as “agricultural products” we are unable to accept the return of such products. We are sorry that you have to go through this. To proceed your return, please contact us and fill out the customer return form. We will get back to you within 3 working days. Returns will only be accepted with valid reason approved by Yii Living Co. We may, at our discretion, refund or exchange if you change your mind. However, the original items must be returned unopened with the original packaging intact in the good condition. The shipping costs are non-refundable.
Estimated delivery times are provided by the appointed carriers (Local post for Taiwan in-land, EMS & DHL for international), unfortunately, it falls out of our controlling process. We are not responsible for any delays caused by your destination customs clearance and the fee.
We are an ethical brand serving only single region tea and the tea tools. Starting from the tea origin, every batch of our tea is carefully handcrafted by experienced masters and packed in Taiwan for the best freshness.
Zero artificial fragrant true exquisite tea for your better health and clean tasting experience. We drink what we offer.
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